Refund Policy

We’ll gladly accept unworn, unwashed, or defective merchandise purchased on freepeople.com for return or exchange. Free People merchandise purchased at independent boutiques and department stores must be returned to the location where it was purchased. Please contact the individual boutique or store for their return policy. FP MART items must be returned directly to the seller. Items purchased in a Free People store must be returned to a Free People store. Items must include the attached Free People price tickets and be accompanied by the original store sales receipt.
Please note: After one year, we will no longer accept returns or exchanges. For online orders, the window for returns and exchanges will be determined by the delivery date of the shipped items.

All product-related issues, such as missing or damaged items/packages, must be reported within 30 days of the shipping date.

If we receive your return at our warehouse within 30 days of delivery, we’ll credit your original form of payment. If it’s received after 30 days, a Free People e-gift card will be issued. If you paid with a gift card or e-gift card, a new e-gift card in the amount of the credit will be issued and emailed to you accordingly. After one year, we will no longer accept returns or exchanges. Please note: e-gift and gift cards cannot be returned or exchanged.

Free People is not responsible for non-Free People items shipped back to us in error. When mailing back your return, please ensure that your package only contains the Free People items being returned.

If returning beauty & wellness, swim & intimates, vintage loves or revival, or furniture and oversized pieces, please see our policies below.

Gift Returns
Use the Start A Return (US) link located in the footer on our website to print a return label. Enter the order number and billing zip code that was used to place the order. Make sure to check “This was a gift” and enter the email address that you wish the e-gift card to be sent to. Once the return is received, an e-gift card will be issued.

If you don’t have the order number and billing zip code for a gift order, contact us or call us at 800-309-1500. To help us locate the gift order, we’ll need the first and last name for the person who purchased the gift and their email address (preferred).

For store purchases, returns with a gift receipt can be exchanged or refunded in store for the value indicated on the gift receipt and refunds will be made in the form of a merchandise credit.

Beauty and Wellness
We’re unable to process returns for opened and used Beauty and Wellness products. All Beauty and Wellness products purchased on freepeople.com must be returned unopened, unused, and in original condition and packaging to our Returns warehouse.

Beauty and Wellness products can only be returned to stores which carry Beauty and Wellness products. Items must be unopened and unused in order to accept the return. See our Store Locator to find a Beauty and Wellness store near you. Just look for the lipstick icon indicating the location is a Beauty and Wellness store.

Swim and Intimates
We’re unable to process returns for swimwear or intimate apparel items that have been worn or are returned in a soiled condition. All intimate apparel must be returned in original condition, with original packaging and tags attached. All swimwear must be in new and unused condition with sanitary strips in place.

FP MART + Vintage Items
FP MART and Vintage styles cannot be returned or exchanged to Free People stores or to Free People’s warehouse. Returns are at the discretion of the seller. To contact the seller and inquire about a return, visit your Order History to find a link to our messaging center next to the item. Items from our Vintage Loves and Vintage Revival line cannot be returned. Please make your selections with care and review all product information and sizing before making a purchase. Need help or have questions? Please contact us.

Nuuly Resale Items
Nuuly Resale – Free People are gently worn and washed items, as part of our Nuuly Rental Program. These items will be fulfilled and shipped separatley from other items on your order. Nuuly Resale items sold through FreePeople.com are final sale and cannot be returned online or in store.Please direct any questions or inquiries regarding the item(s) in your order to Nuuly, via your order’s messaging center. Please visit your Order History to find a link to our messaging center next to the item.

Furniture and Oversized Items
Items may be returned for a refund or exchange within 30 days of delivery. Items must be returned in like-new condition with original packaging and materials. Customers are responsible for any return shipping costs. If received after 30 days, we’ll replace or refund your purchase for manufacturer defects only. Please call us at 800-309-1500 to let us know about your return.